Terms & Conditions for Tranquilo Arambol

Welcome to Tranquilo Arambol

These terms and conditions (“Terms”) outline the rules and regulations for guests staying at our hostel. By making a reservation or checking in, you agree to be bound by these Terms.

Reservations and Payment

Reservations: Bookings can be made online, by phone, or in person. Some restrictions may apply to group bookings (over 10 in numbers).

Payment: We accept various payment methods (UPI,debit card, credit card, netbanking, cash). Full payment may be required at the time of booking for certain rates or promotions.

Cancellation Policy: We have a cancellation policy in place, which is a 5 day flexible policy. A guest may cancel/amend for free upto 5 days before check in post which they will be charged 100% of their booking amount.

Refund Policy

  • Full vs. Partial Refunds: Cancellations made within the notice window will receive a full refund, minus any processing fees. Cancellations outside the window will result in a partial refund or no refund at all.
  • No-Shows: If you don’t show up for your reservation and haven’t cancelled beforehand, you will not receive a refund.
  • Early Check-Out: No refunds are offered for early checkout, unless it’s an emergency in which case the subject of matter will have to escalated to administration and decision will be made case by case
  • Special Rates: Promotions or special rates have stricter cancellation policies or be non-refundable altogether.
  • Refund Processing Time: Once approved, refunds will be processed within 5 to 7 working days.

Check-In and Check-Out

  • Check-In Time: Check-in is after 1:00 PM
  • Check-Out Time: Check-out is before 11:00 AM
  • Identification: A valid photo ID (passport/driver’s license/aadhar card) is required at check-in.

Guest Conduct

  • Respectful Behavior: We expect all guests to treat each other and staff with respect. Disruptive or threatening behavior will not be tolerated.
  • Cleanliness: Guests are responsible for keeping their belongings and the shared spaces clean.
  • Smoking: Smoking is not permitted inside the hostel, we have designated smoking zones.
  • Drugs and Alcohol: Illegal drugs and excessive alcohol consumption are strictly prohibited.
  • Visitors: Visitors are welcome during designated hours (9AM-7PM). Overnight guests are not allowed
  • Age Restriction: Anyone under the age of 18 will need to be accompanied by an adult

Accommodation

  • Room Allocation: Specific bed or room assignments are not guaranteed unless booked in advance.
  • Linens and Towels: Linens and towels are provided. Laundry services are available for an additional fee.
  • Personal Belongings: Guests are responsible for their belongings. We are not liable for lost or stolen items.
  • Lockers: Lockers are available for free

Disclaimer and Liability

  • Personal Safety: We take reasonable steps to ensure guest safety, but guests are ultimately responsible for their own well-being.
  • Valuables: We recommend using the lockers for valuables. The hostel is not liable for loss or damage to personal belongings.
  • Property Damage: Guests will be held responsible for any damage caused to the hostel property by them or their visitors.

Additional Information

  • Internet Access: Free Wi-Fi access
  • Kitchen Facilities: We have a shared kitchen available for guests staying in the dorms, all private rooms have their own fully equipped kitchen.
  • Lost and Found: Lost items will be held for 90 days. Unclaimed items will be donated or disposed of.

Breach of Terms

A breach of these Terms may result in warnings, denial of service, or eviction from the hostel without a refund.

Governing Law

These Terms are governed by the laws of Goa.

Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: reservations@tranquilostays.com
  • Phone: +91 75587 77472
  • Address: 460, Madhalawada, Arambol, Goa 403512

We reserve the right to modify these Terms at any time. Please check back periodically for updates.